FEB 1: NEW PRODUCT RELEASE close

  1. When is my credit card billed after I checkout? 

  2. For your own security and protection, we will request for pre-authorization of the full amount of your purchase plus applicable sales tax and shipping to verify your billing address and payment information. Any pre-authorization for failed or canceled orders will drop off your account within 1-7 business days depending on your financial institution. 

    We will collect payment and post the actual amount of the purchase only when your order is ready to be shipped from our warehouse.

  3. How do I pay for my order using INTERAC e-Transfer? 

  4. When checking out, select "INTERAC e-Transfer" as a payment method, and input the required information as prompted. This information is used to verify your identification when funds are received on our end. Make sure to take note of the instructions provided to you at checkout. 

    Next, using the "INTERAC e-Transfer" page on your bank's website, remit payment to: [email protected]. Follow the instructions given to you at checkout to complete the transfer. You will receive an automatic confirmation from INTERAC once the payment has been accepted, as well as an automated email from us once your order is placed in queue for processing. 

  5. Can I cancel an order after it’s been placed? 

  6. You may cancel an order up to 24 hours after it has been placed. You can do so by sending us a message with your order # and order details attached, along with a written request for cancelling the order. 

    Any cancellations received after 24 hours will be subject to a 20% restocking fee. Shipping fees and taxes are non-refundable.

  7. Can I modify an order after it’s been placed? 

  8. Unfortunately, we are unable to process modifications of an order after it has been placed. However, you may choose to cancel an order up to 24 hours after it has been placed. You can do so by sending us a message with your order # and order details attached, along with a written request for cancelling the order. 

    Upon cancelling your previous order, you may place a new one.