What’s your return/exchange policy?
My products arrived damaged, what should I do?
My product melted due to the warm weather, what can I do?
Due to our products being for personal care, all sales are final.
Shipping fees and taxes are also non-refundable.
We take time to package each order with the utmost care, providing sufficient void fill and cushioning for its journey from us to you. However, we understand that accidents happen, and products may arrive damaged.
In this case, please send us a message with photos of the damaged products and packaging, as well as any other details you’d like to provide to us, along with your order #. We will do our best to make it right for you.
Although our products have been formulated to withstand hot, Canadian summers, we understand that not all circumstances can be accounted for. Therefore, if your solid product has melted due to heat or other factors, we suggest to place your product in the freezer or refrigerator for 20-30 minutes to firm up before use again.